Distance Sales Agreement (English)

Last updated: 5 August 2026

The Turkish text above is the legally binding version. This English text is its complete translation.

1. Parties

Seller and service provider:
Legal name: Muhammet Eren Burak (sole proprietorship)
Brand: Fyronto
Tax ID: 1901097128
Tax office: Nilüfer Tax Office
Registered address: Cumhuriyet Mah. Marmara Sk. Simkent Sitesi C Blok No: 5/4, Nilüfer / Bursa
Telephone: +90 531 335 91 88
Email: [email protected]
Website and application: fyronto.com

Buyer: The name or title, TCKN or VKN, open address, email address and telephone number declared by the Buyer during the order. This information appears in the order confirmation and on the invoice.

The Seller and Buyer are together referred to as the "Parties." The Buyer accepts that the information provided during the order is accurate.

2. Subject and scope

This agreement governs the rights and obligations relating to the Buyer's purchase of a subscription that provides remote access to the web-based software service called Fyronto. The service enables sales teams to manage customers, opportunities, quotations, proformas, visits, conversations and reporting.

Under Consumer Protection Law No. 6502, a consumer is a natural or legal person acting for purposes outside their trade or profession. Mandatory consumer provisions apply only to Buyers who have that status. For Buyers acting for commercial or professional purposes, the express terms of this agreement apply as contractual provisions. Routes available only to consumers, such as consumer arbitration committees, are not thereby made available to commercial Buyers.

3. Main characteristics of the service

• Fyronto is a subscription software service provided through fyronto.com.
• Professional and Enterprise plans are priced monthly per user. The scope and price of the Custom plan are set by a written quotation.
• The subscription includes no physical product. There is no shipping or physical delivery.
• Detailed features appear in the plan description selected during the order and on the current pricing page at fyronto.com.

4. Subscription price

The Professional plan is ₺599 per user per month and the Enterprise plan is ₺1,099 per user per month. These amounts exclude VAT. The Custom plan is priced by written quotation according to scope.

Order-specific selection and total price including all taxes: Total = selected plan unit price × number of users (seats) + 20% VAT. Example: 1 user Professional = ₺599.00 + ₺119.80 VAT = ₺718.80/month; 5 users Professional = ₺2,995.00 + ₺599.00 VAT = ₺3,594.00/month; 1 user Enterprise = ₺1,099.00 + ₺219.80 VAT = ₺1,318.80/month. The amount specific to your order is shown in the order confirmation, broken out as subtotal / VAT / grand total.

The VAT-inclusive total is displayed immediately before the Buyer assumes a payment obligation and is recorded in the order confirmation. No additional fee is collected without the Buyer's separate express approval. The digital service has no shipping or delivery charge.

5. Free trial

Fyronto may be tried free for 30 days without providing card details. No payment is taken for the free trial and there is nothing to refund. The trial does not become a paid subscription unless the Buyer selects a plan and completes payment.

6. Payment and invoice

Payment is taken in Turkish lira. Fyronto does not store the card number, expiry date or security code. Completing the payment is required to start the paid subscription.

The subscription is provided in 30-day periods, and the fee for each period is paid in advance for that period. The payment method and its timing are agreed with the Buyer during onboarding; the agreed method and timing are set out in writing in the order confirmation before the Buyer assumes a payment obligation. Any change to the payment terms is notified to the Buyer before it takes effect.

For a successful payment, an e-Archive invoice is issued using the billing information provided by the Buyer and delivered electronically. Different payment terms for a Custom plan appear in the written quotation accepted by the Buyer.

7. Performance and digital delivery

Delivery means activating the account and providing access to the selected plan features. If the required onboarding data is ready, the paid account is activated on the day payment is approved. If a different period is agreed for a Custom plan or additional onboarding work, it appears in the order confirmation or written quotation.

If performance becomes impossible, the Seller notifies the Buyer in writing or through a durable medium within three days after learning of the impossibility. Collected payments are refunded within 14 days after notice where required by mandatory law.

8. Right of withdrawal and exceptions

A Buyer who qualifies as a consumer may withdraw within 14 days from the date the service contract is concluded, without giving a reason or paying a penalty. A clear withdrawal statement may be sent to [email protected] before the period expires.

Under article 15(1)(h) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services that begin with the consumer's consent before the 14-day period ends. Article 15(1)(ğ) separately exempts services performed instantly in electronic form and intangible goods delivered instantly.

For Fyronto, this rule means the following: if the consumer separately and expressly agrees that the paid account may be activated before the 14-day period ends and is informed in advance that this causes the right of withdrawal to be lost, the right cannot be exercised after the account is activated. If that express consent is not obtained or the service has not yet begun, the 14-day right continues. Starting a free trial does not by itself constitute such consent for a paid subscription formed later.

9. Obligations of the Parties

• The Seller provides the selected plan in accordance with this agreement and the order confirmation.
• The Buyer keeps account and billing details accurate, protects login credentials and has the right to process data entered into the application.
• The Buyer may not use the service unlawfully, to send unauthorised bulk communications or to infringe third-party rights.
• If the number of plan users increases, the fee is calculated using the monthly per-user price displayed during the order.

10. Cancellation and termination

The Buyer may cancel at any time by sending written notice to [email protected]. After the cancellation notice, no new 30-day period is started and no amount is requested or collected from the Buyer for any subsequent period. The Buyer may use the service through the end of the period already paid for. Unless there is a valid right of withdrawal or another statutory refund ground, no prorated refund is made for a used or ongoing 30-day period.

If a Buyer who qualifies as a consumer requests immediate termination, the mandatory time limits in the Subscription Contracts Regulation apply. The termination request is completed within seven days. The prepaid amount corresponding to service unused after the termination date is refunded without deduction within 15 days after the termination notice takes effect. If the Buyer asks for access to continue through the end of the period, termination takes effect at period end and no unused period amount arises.

The Seller may suspend the service or terminate the agreement in the event of unlawful use, a security risk, non-payment or a material breach. Rights arising under mandatory law remain reserved.

11. Data export and deletion

Before the subscription ends, the Buyer may export eligible application data in Excel format. Account and data deletion requests may be sent to [email protected]. Subject to legal retention duties, data is deleted or anonymised within a reasonable period. Further details appear in the Privacy Policy.

12. Dispute resolution

A Buyer who qualifies as a consumer may apply to the Provincial or District Consumer Arbitration Committee at the Buyer's place of residence or where the consumer transaction occurred for consumer disputes valued below ₺186,000 in 2026. This threshold changes annually. Consumer Courts have jurisdiction over disputes above the threshold and in other cases prescribed by law. Mandatory mediation provisions are reserved.

Disputes involving Buyers acting for commercial or professional purposes do not fall within the jurisdiction of consumer arbitration committees. Turkish law and the general rules on competent courts and territorial jurisdiction apply to those disputes.

13. Entry into force

This agreement enters into force when the Buyer reads and electronically accepts the Preliminary Information Form and this agreement before ordering. A copy of the order summary, preliminary information and agreement is delivered to the Buyer on a durable medium.